Clusters of Units of Competency

Management of Customer Services Level 4
Relevant Working Experience: Six years experience in property management industry, of which not less than four years in customer services; management experience in customer services required
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Applicant's Previous Work Area
Code of UoC
Name of Competencies
Last Update
Content
Code of UoC
Name of Competencies

Manage emergency situations

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Management of shopping centres and other premises including industrial and commercial buildings

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Pursue improvement and enhancement plans of a building

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Handle financial income and expenses

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Manage purchasing and out-sourcing arrangement

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Handle account statements and balance sheets

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Promote staff awareness of keeping the building environment safe

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Draft specifications for property management services contracts

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Manpower planning and training for staff within the property managed

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Lead the team in the provision of quality property management service

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Arrange meetings for owners and tenants

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Occupational safety and health management in a property management environment

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Customer service management

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Handle matters relating to insurance claims

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Master the jurisdictions in relation to property management cases in order to handle legal matters

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Provision of professional quality management services

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Master the skills in organizing and promoting shopping centre, cultural, recreational and community activities

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Coordinate with owners, tenants and customers on property management works

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Arrange pre-management works, take-over and hand-over works of a building or a flat, and follow up on reinstatement works

Last Update
2011-03-09
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