Clusters of Units of Competency

Management of Customer Services Level 3
Relevant Working Experience: Five years experience in the property management industry, of which not less than three years in customer services; supervisory experience in customer services required
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Code of UoC
Name of Competencies
Last Update
Content
Code of UoC
Name of Competencies

Supervise subordinates in handling individual emergency cases

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Inspect on the installation and use of facilities of shopping centres and other premises including commercial and industrial buildings

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Provide initial views on improvements and enhancements to the state of a building

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Lead subordinates to handle petty cash income and follow up on outstanding payment

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Check and accept materials upon delivery and follow up on repair and maintenance works of contractors

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Assign appropriate staff to be on duty at different posts, arrange shift duties and on-the-job training

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Supervise subordinates in carrying out fire prevention measures in a building

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Verify the records on property management matters

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Supervise a property management team to complete relevant tasks

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Arrange manpower and venue set-up for various types of meetings of owners

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Lead subordinates to carry out safety measures in property management work

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Collect data for insurance claims

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Lead subordinates to carry out customer service duties

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Lead subordinates to prepare, promote and carry out activities in shopping centres and other cultural, recreational and community activities

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Supervise subordinates to liaise with relevant organizations in dealing with property management issues

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Be able to comprehend pre-management procedures and lead subordinates to carry out respective measures

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Supervise and arrange frontline management services for owners and tenants

Last Update
2011-03-09
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