Clusters of Units of Competency

Management of Customer Services Level 3
Relevant Working Experience: Five years experience in the property management industry, of which not less than three years in customer services; supervisory experience in customer services required
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Code of UoC
Name of Competencies
Last Update
Content
Code of UoC
Name of Competencies

Inspect on the installation and use of facilities of shopping centres and other premises including commercial and industrial buildings

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Supervise subordinates in handling individual emergency cases

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Provide initial views on improvements and enhancements to the state of a building

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Lead subordinates to handle petty cash income and follow up on outstanding payment

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Check and accept materials upon delivery and follow up on repair and maintenance works of contractors

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Assign appropriate staff to be on duty at different posts, arrange shift duties and on-the-job training

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Supervise subordinates in carrying out fire prevention measures in a building

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Verify the records on property management matters

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Supervise a property management team to complete relevant tasks

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Arrange manpower and venue set-up for various types of meetings of owners

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Lead subordinates to carry out safety measures in property management work

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Collect data for insurance claims

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Lead subordinates to carry out customer service duties

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Lead subordinates to prepare, promote and carry out activities in shopping centres and other cultural, recreational and community activities

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Supervise subordinates to liaise with relevant organizations in dealing with property management issues

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Be able to comprehend pre-management procedures and lead subordinates to carry out respective measures

Last Update
2011-03-09
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Code of UoC
Name of Competencies

Supervise and arrange frontline management services for owners and tenants

Last Update
2011-03-09
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