Clusters of Units of Competency

Customer Services Level 3

Relevant Working Experience: Five years experience in retail industry, of which not less than three years in customer services

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Industry

Automotive

Catering

Hairdressing

Jewellery

Printing and Publishing

Property Management

Watch and Clock

Retail

Electrical & Mechanical Services

Work Year

1 Year

2 - 3 Years

4 - 5 Years

> 6 Years

Applicant's Previous Work Area

Vehicles Sales

Statement of Attainment in Vehicle Marketing

Parts and Accessories Sales

Inventory Control Management

Vehicle Part Purchasing Management

Warehouse Management

Vehicle Body Repair

Vehicle Body Paint

Vehicle Testing

Vehicle Repair

Repair Consultancy

Vehicle Repair Technical Support

New Vehicle Delivery

Commercial Vehicle Body Building

Commercial Vehicle Body Building (Body)

Commercial Vehicle Body Building (Electrical)

Commercial Vehicle Body Building (Planning)

Vehicle Transportation

Vehicle Operating Places Management

Finance Accounting Management

Human Resources Management

Quality Management

Vehicle Damage Surveying

Customer Services

Pantry (Dish Delivery) Services

Management of Pantry (Dish Delivery) Section

Management of Table Services Section

Management of Catering Services and Banquet

Operations Management

Beverage Counters Operations

Management of Beverage Counters

Fish Tanks Operations

POS Computer System Applications

Cash Register Operations

Warehouses Management and Procurement

Control Cost of Chinese Catering Organizations

Financial Accounting Skills in the Catering Industry

Relevant Regulations on the Mainland Chinese Catering Industry

Food Preparation (Slicing / Garnishing)

Management of Production Section (Slicing / Garnishing)

Cooking Skills and Techniques (Stove)

Management of Production Section (Stove)

Management of Kitchens

Making of Dim Sum Stuffing and Dough

Dim Sum Heating Up / Cooking Techniques

Management of Production Section (Dim Sum)

Siu Mei Production

Management of Production Section (Siu Mei)

Cleaning

Marketing & Customer Service

Shampooing, Conditioning, Winding & Blow-Drying

Perming & Colouring

Perming

Hair Colouring

Hair Cutting, Blow-Drying & Hair Style Design

Evening Hair Styling & Hair Style Design

Contest & Demonstration Show

Wig

Hair & Scalp Care

Hairdressing Education & Training

Contest Adjudicator

Salon Operation

Salon Management

Salon Management on the Mainland

Salon Management (Operation Management)

Salon Management (Human Resources)

Product Sales

Product Sales Management on the Mainland

Product Sales Management (Operation Management)

Product Sales Management (Human Resources)

Hairdressing Techniques & Service (composite qualification)

Hairdressing Techniques & Management (composite qualification)

Image & Style Design

Sales

Marketing and Promotion

Operation Management

Design

Research and Product Development

Production (Faceting Diamonds / Cutting / Polishing Faceted Gemstones)

Production (Silver Model Making)

Production (Electroforming)

Production (Pearl Processing)

Production (Carving Semi-precious Gemstones / Jade)

Production (Computerized Prototyping)

Production (Worksite / Factory Management)

Technology Support

Quality Management

Logistics

Purchasing

Security Operational Work

Management of Security Operational Work

Cleaning Work

Management of Cleaning Work

Gardening Work

Management of Gardening Work

Building Repair and Maintenance Works

Building Repair and Maintenance Works -- General Facility

Building Repair and Maintenance Works -- General Carpentry and Ironmongery

Building Repair and Maintenance Works -- General Concrete

Management of Building Repair and Maintenance Works

Customer Services

Administrative Work

Management of Customer Services

Leasing Administrative Work

Management of Leasing Administrative Work

Club House Services

Management of Club House Services

Manufacturing

Design

Quality Control

Product Management

Operations Management

Operations Management (Timepiece & Accessories Manufacturing)

Operations Management (Timepiece Sales)

Sales and Marketing

Aftersales and Repair

Brand Management

Make-up Techniques

Make-up Techniques (Bridal and banquet Make-up)

Make-up Techniques (Fashion and Photography Make-up)

Make-up Techniques (Personalized Image Design)

Make-up Techniques (Stage and Special Effects)

Make-up Techniques (Media, Stage and Special Effects)

Make-up Techniques (Image Styling)

Body Painting

Hand and Foot Care

Temporary Hair Removal Technique

Nail Art Techniques (Marble Nail Art and Airbrush)

Nail Art Techniques (Design and Produce)

Nail Art Techniques (UV Gel Nail)

Nail Art Techniques (Acrylic Nail)

Nail Art Techniques (Fibre nail)

Aromatherapy

Spa Treatment

Massage Therapy (Head)

Massage Therapy (Body)

Massage Therapy

Reflexology

Beauty and Health Care

Beauty Care

Tattooing and Embroidering Technique

Body Care

Breast Care Treatment

Beauty Education and Training

Professional Beauty Consultant

Retail Beauty Consultant

Human Resource Management

Operations Management

Understand Basic Knowledge of Public Health and Safety

Beauty & Body Care (composite qualification)

Sales and Marketing

Customer Services

Human Resource Management & Development

Human Resource Management & Development (Recruitment and Benefit)

Human Resource Management & Development (Personnel Management)

Human Resource Management & Development (Training & Development)

Merchandising and Supply Chain Management (Purchasing)

Merchandising and Supply Chain Management (Logistics/warehouse)

Information Technology

Strategic Management

Store Operation

Store Operation (Handling Goods)

Store Operation (Cleaning and Maintenance /Repair)

Store Operation (Merchandise Display)

Store Operation (Risk and Security Management)

Store Operation (Personnel Management)

Store Operation (Franchise)

Store Operation (General)

Low Voltage Electrical Installation

High Voltage Electrical Installation

Design for Low Voltage Electrical Supply Facilities

Design for High Voltage Electrical Supply Facilities

Repair and Maintenance for Low Voltage Electrical Supply Facilities

Repair and Maintenance for High Voltage Electrical Supply Facilities

Repair and Maintenance for Electrical Equipment

Electrical and Mechanical Assembly

Motor Control Installation

Electrical Installation Operation and Management

Lift Installation

Escalator Installation

Lift Repair

Lift Repair(Machine Room & Lift Well Mechanical Installation)

Lift Repair(Electrical and Mechanical Installation)

Escalator Repair

Lift Testing

Escalator Testing

Pipe Installation

Pipe Testing

Practices for Plumbing System

Pipe Repair and Maintenance

Pipe Testing

Pipe Design

Pool Design

Pool Installation

Pool Testing

Pool Maintenance

Welding (SMAW / MMAW)

Welding (OAW)

Welding (Automatic Butt Fusion Method)

Welding (MIG / MAG)

Welding (TIG)

Welding (Welding Inspection)

Managing Printing Operation

Managing Printing Production

Printing Design

Desktop Publishing

Digital Pre-press Services

Digital Printing

Film Stripping and Platemaking

Lithography Printing

Lithography Printing (Sheet-fed printing)

Lithography Printing (Web-fed printing)

Special Printing

Special Printing (Gravure printing)

Managing Lithography Printing

Screen Printing

Flexography Printing

Print Finishing

Managing Print Finishing (Books and Magazines)

Managing Print Finishing (Packaging)

Cost Estimating

Sales and Marketing

Managing Sales and Marketing

Managing Network and Digital Telecommunication

Digital Media Publishing of World Wide Web

Managing Information Technology

Quality Certification

Quality Control

Printing Machine & Equipment Maintenance

Color Management

3D Lenticular Printing

Green Printing

E-commerce

Managing Publishing Editing

Managing Publishing Logistics

Editing (Chinese/English Books)

Editing (Chinese Books)

Multimedia Design

Graphic Design

Manufacturing and Production Coordination

Sales and Marketing

Electronic Publishing

Commercial Vehicle Body Building

Self-shielded Flux-cored Arc Welding

Plumbing Engineering (Project Management)

Management of Club House Services

Remarks

Vehicle Examination Management

Vehicle Examination

Vehicle Exhaust Emission Examination

Parts and Accessories Sales and Vehicle Parts Purchasing Management

Remarks

Testing and Certification

Customer Services for International Cuisine

Restaurant Management for International Cuisine

Kitchen Management for Western Cuisine

Cooking Skills and Techniques for Western Cuisine

Cooking Skills and Techniques for Western Cuisine (American)

Cooking Skills and Techniques for Western Cuisine (Italian)

Cooking Skills and Techniques for Western Cuisine (French)

Vehicle Servicing (Electrical Services)

Vehicle Servicing (Body Repair)

Vehicle Servicing (Body Painting)

Vehicle Servicing (Mechanical Services)

Remarks

Code of UoC

Name of Competencies

Credit

Last Update

Content

Code of UoC

105077L3

Name of Competencies

Compile customer relationship management (CRM) system data

Credit

Last Update

2014-12-03

Content

Code of UoC

105079L3

Name of Competencies

Handle customers’complaints

Credit

Last Update

2014-12-03

Content

Code of UoC

105078L3

Name of Competencies

Master consumer psychology and behaviour

Credit

Last Update

2014-12-03

Content

Code of UoC

105076L3

Name of Competencies

Implement quality customer service scheme

Credit

Last Update

2014-12-03

Content

Clusters of Units of Competency

R e c o g n i t i o n o f P r i o r L e a r n i n g